Frequently Asked Questions
Everything you need to know about our innovative home and kitchen solutions.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for kitchenware?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, some food-contact items cannot be returned once opened.
Are Joseph Joseph products dishwasher safe?
Most of our products are dishwasher safe; however, we recommend checking the specific care instructions on the product page or the base of the item to ensure long-lasting quality.
Do your products come with a warranty?
Yes, all Joseph Joseph products are covered by a 2-year manufacturing guarantee against defects in material or workmanship.
Are your plastic products BPA-free?
Yes, all our food-prep and storage products are made from high-quality, BPA-free plastics to ensure your safety and health.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.